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Frequently asked questions

General

How do I create a video?

Start by entering a script. If you don't have one, you can generate a script with AI based on your niche. Then select your art style, voice, music, and caption effects. Click generate and wait for your video to be created. Once it's ready, you can regenerate or edit individual elements if you want any changes.

What are credits?

Credits are used for AI generations for your videos. You can also use credits to regenerate scenes and narration, and to animate scenes.

Do unused credits roll over?

No, unused credits do not roll over to the next month. Your credits reset at the beginning of each billing cycle.

What if I run out of credits?

You can upgrade to a plan with more monthly credits. Your credits also reset at the start of each billing cycle.

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Can I create videos in any niche?

Yes! Origin shorts works for virtually any topic or niche. You can generate a script with AI or write your own from scratch.

Are the videos unique?

Every video is generated from scratch using AI, so no two videos are ever the same, even if they share the same topic. Scripts, visuals, and narration are all uniquely created each time.

Do I own the videos I create?

Absolutely. Every video you generate is yours. Download them, post them anywhere, repurpose them for clients. They're fully yours to use however you like.

Can I edit my videos after generating them?

Yes. You can regenerate assets for your video such as scenes, audio, and transcription for credits. You can also change visual effects on your scenes, rewrite narration, and add motion to scenes by animating them.

Can I adjust the video length?

Video length is determined by the length of your script and may vary slightly depending on the voice used for narration. You can control duration by editing your script, which has a maximum limit of 1,200 characters.

Can I create long form content?

Not yet. Origin shorts is built for short form videos, typically under 90 seconds. Long form content is something we plan to support in the future.

Are there any content restrictions?

Yes. You can't use OriginShorts to make sexually explicit or adult content, deepfakes, content that impersonates real people without their consent, content that exploits minors, hate speech or violent extremism, content that harasses or defames anyone, or content that infringes other people's rights. Anything you post must also follow the rules of the platform it goes to. Our AI models also include safety filters, though no filter is perfect and some things may slip through. Users are solely responsible for all content they create, publish, or distribute using Origin shorts. We do not review, endorse, or assume liability for any content generated on our platform. Please review our Terms of Service for full details.

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Account & Billing

Can I cancel anytime?

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.

Can I upgrade or downgrade my subscription?

Yes, you can upgrade or downgrade your subscription at any time. Go to your account settings and select the plan you want to switch to. Changes take effect at the start of your next billing cycle.

Can I have multiple plans?

No, each Origin shorts account can only be on one plan at a time. If you need more credits, you can upgrade to a higher plan.

Can I get a refund?

You can request a refund within 14 days of a purchase or renewal, as long as you've used less than 10% of that billing period's credits. Email [email protected] from your account's email address. After that, refunds aren't available, because the AI processing used to make your videos can't be recovered. You can cancel anytime and keep your plan until the end of the billing period.

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